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Refund and Exchange Policy for Baked Goods
Important Notice for Our Valued Customers
Please be aware that when purchasing baked goods from us, all items are sold on a non-
refundable and non-exchangeable basis. Once your order has been placed and sent out,
we’re unfortunately unable to offer a refund or exchange, even if your delivery is delayed in
the post or arrives in less-than-perfect condition due to late delivery. We truly appreciate
your understanding, as we wish we could do more, but we simply aren’t able to
accommodate refunds or exchanges in these situations.
Last year, we encountered several occasions where we had to provide refunds and
exchanges because of delivery delays by the post office. We always want to help our
customers and did our best to resolve these issues, but sadly, we’re no longer able to cover
these costs. For this reason, we need to stick to our non-refundable and non-exchangeable
policy for all baked goods. Thank you so much for your support and understanding.
Chatsworth Christmas Market Notice
We’re delighted to be at the Chatsworth Christmas Market from 8th November to 14th
December. During this busy (and very exciting!) time, all online orders will be dispatched as
soon as we’re able. We kindly ask for your patience and understanding if there are any
delays in processing and shipping—we’re working hard to get your treats to you as quickly
as possible!
